Privacy Policy

Effective Date: 22 March 2026 | Version: 1.0 masterflair.com

1. Introduction

MasterFlair Private Limited (“MasterFlair”, “we”, “our”, or “us”) operates the website masterflair.com and its associated mobile application. We offer online courses in CGI, VFX, Architectural Visualization, AI, and Digital Skills to students across India and worldwide.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over your information.

By accessing or using masterflair.com, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following categories of personal information:

a) Information You Provide Directly

Full name and email address
Phone number (used for WhatsApp communication and support)
Payment details (processed securely via Razorpay — we do not store your card or banking information directly)
Profile information such as your learning goals or course preferences

b) Information Collected Automatically

Course progress and completion data
Platform usage data — pages visited, time spent, features used
Device information — browser type, operating system, IP address
Cookies and similar tracking technologies (see Section 7)

c) Information from Third Parties

If you interact with our Meta Ads (Facebook/Instagram), we may receive anonymized engagement data
If you contact us via WhatsApp Business, your messages and phone number are stored within that platform

3. How We Use Your Information

We use your personal information for the following purposes:

Account creation & course access — to enroll you and provide access to purchased courses
Communication — to send course updates, payment confirmations, support responses, and important notices via email and WhatsApp
Payment processing — to facilitate secure transactions through Razorpay
Platform improvement — to analyze course progress and usage data to improve content and user experience
Marketing — to show you relevant ads on Meta platforms (Facebook/Instagram) based on your interests, with your consent
Analytics — to understand website traffic and behavior via Google Analytics
Legal compliance — to comply with applicable Indian laws and regulations

We do not sell your personal data to any third party.

4. Sharing Your Information

We share your information only in the following limited circumstances:

Recipient	Purpose
Razorpay	Payment processing
Meta Platforms (Facebook/Instagram)	Ad targeting and campaign measurement
Google Analytics	Website traffic and behavior analysis
WhatsApp Business API	Student communication and support
Legal authorities	If required by law, court order, or regulatory obligation

All third-party service providers are required to handle your data in accordance with applicable privacy laws and their own privacy policies.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

Account & course data is retained for the duration of your enrollment and up to 3 years after your last activity
Payment records are retained for 7 years as required under Indian financial regulations
Marketing data is retained until you withdraw consent or unsubscribe
You may request deletion of your data at any time (see Section 9)

6. Children’s Privacy

MasterFlair welcomes students of all ages, including those below 18 years. However:

Students under the age of 18 must have consent from a parent or legal guardian before enrolling in any paid course
We do not knowingly collect personal information from children under 13 without verified parental consent
If you believe a child under 13 has provided us with personal information without consent, please contact us immediately at support@masterflair.com and we will delete that information promptly
Parents or guardians may contact us at any time to review, update, or delete information associated with a minor’s account

7. Cookies & Tracking Technologies

MasterFlair uses cookies and similar technologies to enhance your experience on our platform:

Essential cookies — required for the website and login to function
Analytics cookies — used by Google Analytics to understand how visitors use our site
Marketing cookies — used by Meta Pixel to measure ad performance and show relevant ads

You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. A cookie consent banner will be shown on your first visit to masterflair.com.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include:

Secure HTTPS encryption across masterflair.com
Payment data handled exclusively by Razorpay’s PCI-DSS compliant infrastructure
Restricted internal access to personal data on a need-to-know basis
Regular review of our data collection and storage practices

However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.

9. Your Rights

As a user of MasterFlair, you have the following rights regarding your personal data:

Access — request a copy of the personal data we hold about you
Correction — request correction of inaccurate or incomplete information
Deletion — request deletion of your account and associated data
Withdraw consent — opt out of marketing communications at any time
Data portability — request your data in a portable format

To exercise any of these rights, contact us at support@masterflair.com with the subject line: Privacy Request – [Your Name]. We will respond within 10 business days.

10. Third-Party Links

masterflair.com may contain links to external websites or platforms (e.g., YouTube tutorials, resource pages). MasterFlair is not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on masterflair.com with a revised effective date. Continued use of our platform after any changes constitutes your acceptance of the updated policy.

We will notify students of any significant changes via email or WhatsApp.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA). Any disputes arising under this policy shall be subject to the jurisdiction of courts in India.

13. Contact Us

For any privacy-related questions, concerns, or requests:

MasterFlair Private Limited
Bahadur Colony, Satkhamar,
Jalpaiguri – 735133,
West Bengal, India
Email: support@masterflair.com
WhatsApp: +91 7074137043
Website: masterflair.com
Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST